SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bag Elegant (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bagelegant.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Garn bag and swarm. To finish it. Taka, yak in the photo. The Brack of salesmen, after packaging the goods and delivery for the shvidka.
Came quickly and looks very beautiful. I like it👍.
For its price a good handbag, soft, roomy. Matches the photo, I suggest
The bag is very beautiful and good quality as the description
Very nice the bag, the material looks excellent some very minimal details in its elaboration, well packed in general lines Good, I recommend this seller
Live it,plenty of space soft,very cool
Viskas puikiai, rekomenduoju pardavėją. Shops supakuota, Neturi kkapo, Tokia Kokia parodyta
beautiful loved it
Very nice, I would buy it again
Very beautiful, good material, a little small for the price.
Good quality
Very nice back, exactly as in the picture. It is not so big. Very fast shipping. I recommend the store. The packaging was good !
Pretty. Before the mistka. Pidlak-Yakas for plastmasova did not do...
Some finishes to redo but unbeatable quality/price ratio. Good quality bag
Ordered this for myself and ended up giving to a friend for her birthday. I loved it so much I went ahead and ordered me another one.
Thank you so much
Fast delivery I got before Christmas🎅😊!! I'm too happy with my purchase. The little bag is beautiful not too big not too small either just right. Thanks to the seller I recommend this article
Very happy and😊😍
There is a skin defect, there is a hole in the center of the bag. Really don't matter.
Beautiful my bag better than I imagined real advertising as you are described
The bag, unfortunately, came with a marriage, one link with a zipper is missing. The seller returned half the price. The bag itself is of good quality, arrived well packed, inside with air bag. Despite the marriage I praise
These bags are very cool and the quality and texture is very good, and they have always arrived very quickly, without a doubt I recommend them.
Although it had problems with the seams, I had to repair, I liked the design of the product, it has good potential, I recommend improving the finishes of the seams
Very nice and also nice bag.
Beautiful Beautiful I love I want other colors is not girl very good quality excellent is the second I ask because the first one did not reach me but this one arrived very precious quickly